Arrange the car before you need it.
Set the pickup time when you book, so the car is arranged before you need it rather than hailed in the moment.
Hailing is a gamble on the moment you happen to need a car.
Most trips are fine to hail. The ones that are not are the ones with a fixed time at the other end: a flight, a clinic appointment, a first meeting, a bus you cannot miss. A scheduled ride moves the search off that moment.
- Set a time, not a countdown
- A scheduled booking takes a date and time in the future instead of looking for a driver immediately. You book it whenever suits you, including the night before.
- The search starts ten minutes ahead
- Topsy begins looking for a driver ten minutes before your pickup time. No car is held idle in the hours in between, and the search does not begin from scratch at the exact minute you needed to leave.
- The fare is quoted the same way
- A scheduled trip is priced from its route, like any other. The quote is shown before you confirm and held for ten minutes while you decide.
- Cancelling early costs nothing
- Because no driver is assigned until ten minutes before pickup, cancelling before that point does not charge you.
Scheduling, step by step
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Set both ends of the trip
Pickup and destination, plus any stop on the way. The route is measured between those points, so the fare matches the journey you are actually taking.
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Put a pickup time in the future
The pickup time field on the booking form takes any time from now onward. Leaving it empty books the trip for now, which is the ordinary hail.
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Choose from the priced options
Every ride available on your route is priced together, with the number of seats against each one, so you can pick for the luggage and the group rather than guessing.
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Add what the driver will need
Pickup notes and gate or building information travel with the booking. That is what a driver reads when they are trying to find you at a barrier or an unmarked block.
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Confirm, then leave it alone
The trip sits in your upcoming list until its search window opens. You will find it on your ride page with everything else.
A booking that repeats itself
- Daily or weekly
- A scheduled trip can repeat, either every day or on the same day each week. It is one booking with a series behind it rather than a note in your calendar to book again.
- Between two and twelve trips
- A series covers a set run of trips rather than an open-ended standing order, so it finishes on a date you chose instead of quietly continuing.
- Cancel the series in one go
- Cancelling a series cancels every future trip still waiting inside it, and each is refunded rather than left as credit to chase.
- Or put it on the company
- Recurring staff travel raised on a Topsy Business account lands on one invoice in cedis with a receipt behind each trip.
Before you book
How far ahead can I schedule a ride?
Any time in the future. The booking waits until its search window opens ten minutes before your pickup time.
Is a driver assigned when I book?
No. The search runs ten minutes before pickup, so the driver you get is one who is actually nearby and available at the time you travel, rather than one who committed hours earlier.
Does scheduling cost more?
A scheduled trip is priced from its route on the same basis as an immediate one. The fare is shown before you confirm.
What if my plans change?
Cancel the trip and book the new time. Cancelling before a driver is on the way costs nothing.
Can I schedule an airport run?
Yes, and the airport page covers what is different about those in particular, including flight details and meeting somebody at the kerb.
Set the time now, travel later.
Put in the route, choose the pickup time, and see the fare before you confirm it.