TOPSY – Privacy Policy
TOPSY (“we”, “our”, “us”) operates a mobile application and online platform that provides ride-hailing, parcel delivery, and related services (“Services”).
We value your privacy and are committed to protecting your personal data in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the TOPSY app, website, and services.
1. Information We Collect
We collect the following categories of information:
1.1 Personal Information
Full name
Phone number
Email address
Profile photo
Gender (optional)
Identification documents (for drivers)
Vehicle information (for drivers)
1.2 Location Information
Real-time GPS location while using the app
Pickup & drop-off locations
Delivery addresses
1.3 Payment Information
Mobile money details (MTN MoMo, Vodafone Cash, AirtelTigo Money)
Card information via third-party payment processors
Billing history
1.4 Usage Data
Device details (model, OS version, device ID)
App interaction logs
Crash reports
IP address
1.5 Communication Data
Chat messages between riders, drivers, and support
Call history (masked via in-app calling)
Support tickets
1.6 Delivery Data
Sender and receiver names
Delivery notes
Package details (non-sensitive)
1.7 Guardian-Managed Booking Data
Where a Guardian sets up transport for a minor under TOPSY Teens, we collect limited information about the minor directly from the Guardian: the minor’s name, and, at the Guardian’s discretion, a phone number, date of birth, relationship to the Guardian, notes for the driver about the handover, and an emergency contact.
2. How We Use Your Information
We use your data to:
2.1 Provide and Improve Services
Match riders with drivers
Facilitate deliveries
Process payments
Provide real-time tracking
Improve app performance and experience
2.2 Safety & Security
Verify driver identity
Prevent fraud and unauthorized access
Monitor ride and delivery activities
Support dispute resolution
2.3 Communication
Send ride and delivery notifications
Send payment receipts
Provide customer support
Inform users about updates and promotions
2.4 Legal Compliance
Meet obligations under Ghana’s Data Protection Act
Respond to legal requests from authorities
3. Sharing of Information
We may share your data with:
3.1 Drivers & Riders
Pickup and drop-off details
Name and contact (partially masked)
3.2 Third-Party Service Providers
Payment processors
SMS/Email service providers
Cloud hosting providers
Analytics tools
3.3 Law Enforcement
When required by court order, police request, or legal obligation
We do not sell your personal information to third parties.
4. Data Storage & Security
We implement strong security measures to protect your data, including:
Encryption (at rest & in transit)
Secure servers and firewalls
Access control and authentication
Regular audits and monitoring
Despite these measures, no system is 100% secure. We will notify affected users in case of a data breach as required by Ghanaian law.
5. Retention of Data
We retain your data only as long as necessary:
Account information – as long as your account is active
Transaction records – minimum required by law
Deleted accounts – anonymized or removed within reasonable time
6. Your Rights Under Ghana’s Data Protection Act
You have the right to:
Access your personal information
Request correction of incorrect data
Request deletion of your data
Withdraw consent
Object to processing
File a complaint with the Data Protection Commission (DPC) – Ghana
To exercise your rights, contact us at:
Email: [Insert Support Email]
Phone: [Insert Support Phone]
7. Cookies & Tracking Technology
We may use cookies and similar technologies for:
App performance
User behavior analysis
Authentication
Preferences storage
You can disable cookies in your device settings.
8. Children’s Privacy
TOPSY accounts may only be held by users aged 18 or over, and we do not knowingly collect information directly from a person under 18.
Where a parent or legal guardian uses TOPSY Teens to arrange transport for their child, the guardian supplies limited information about the child directly to us, as described in Section 1.7 above. This information is supplied and controlled by the guardian, not the child, and is used only to identify the child to a driver and to operate the guardian-managed booking. We do not independently verify a child’s age or identity, and we rely on the guardian to decide what information is appropriate to share.
A guardian may update or remove their child’s information, or end a guardian-managed arrangement, from their TOPSY account at any time, which also ends any standing arrangement (such as a school run) built on it.
Drivers must be at least 21 with valid documents, as set out in our Terms & Conditions. TOPSY does not operate a separately vetted pool of drivers for guardian-managed bookings.
9. International Data Transfers
Your information may be stored or processed outside Ghana by trusted third-party providers.
We ensure proper safeguards are applied to protect your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted with a new “Last Updated” date.
Continued use of TOPSY means you accept the updated policy.
11. Contact Us
If you have questions or concerns, contact us:
TOPSY
Email:
Phone:
Address: